This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every WIM Web page.
In the development of WIM's privacy policies and standards, we respect and take into account all major principles and frameworks around the world, including the OECD Guidelines on the Protection of Privacy and Transborder Flows, EU Directive 95/46/EC, APEC Privacy Framework, and the Madrid Resolution on International Privacy Standards.
WIM has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/.
In compliance with the Safe Harbor Principles, WIM commits to resolve complaints about your privacy and our collection or use of your personal information. WIM has further committed to refer unresolved privacy complaints from EU citizens or residents regarding transfers of their personal data under the Safe Harbor Principles to an independent dispute resolution mechanism.
- » Sites covered by this Privacy Statement
- » Collection of personal information
- » How we use your information
- » How we share your information
- » Children's privacy
- » Your choices and selecting your privacy preferences
- » Access to and accuracy of your information
- » Keeping your information secure
- » Changes to this statement
- » Contacting us
How WIM uses automatic data collection tools:
• Web beacons
• Embedded web links
• WIM ads on third party Web sites
• Information gathering tools
1. Sites covered by this Privacy Statement
Links to non-WIM Web sites
We may also provide social media features on our Web site that enable you to share WIM information with your social networks and to interact with WIM on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.
2. Collection of personal information
To serve you better and understand your needs and interests, WIM collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your WIM products, enter contests or participate in surveys, or apply for a job at WIM, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend's e-mail address or mobile phone number and automatically send your friend a one-time message inviting your friend to visit the site. WIM uses and stores this information only for the purpose of sending this one-time message and to provide tell-a-friend message blocking, where available.
If you post, comment or share personal information, including photographs, to any public forum on an WIM site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor WIM have control over. WIM is not responsible for the personal information you choose to submit in these forums.
In addition to the information you provide, WIM may also collect information during your visit to an WIM Web site, or a Web site "powered by" another company on behalf of WIM, through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a Web site, such as your browser type and language, access times, and the address of the Web site from which you arrived . They may also collect information about your Internet Protocol (IP) address, click stream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with WIM Web sites or "powered by" Web sites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. WIM may also use some of these Automatic Data Collection Tools in connection with certain emails sent from WIM and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How WIM uses automatic data collection tools.
WIM also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information WIM collects from its commercial sources may be used along with the information WIM collects when you visit WIM's Web sites. For example, WIM may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
3. How we use your information
The information WIM collects to understand your needs and interests helps WIM deliver a consistent and personalized experience. For example, WIM may use your information to:
- » assist you in completing a transaction or order
- » prevent and detect security threats, fraud or other malicious activity
- » communicate with you about products and services
- » provide service and support
- » update you on new services and benefits
- » provide personalized promotional offers
- » select content to be communicated to you
- » personalize some WIM Web sites
- » measure performance of marketing initiatives, ads, and Web sites "powered by" another company on WIM's behalf
- » allow you to participate in contests and surveys
- » contact you regarding WIM products or services
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).
Testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or WIM and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
4. How we share your information
WIM will not sell, rent or lease your personal information to others except as described in this Statement. WIM shares personal information in the following ways:
WIM retains service providers and suppliers to deliver complete products, services and customer solutions and to assist WIM with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of WIM and may not use it for any purpose other than to carry out the services they are performing for WIM.
WIM will require the export of your personal information to other WIM-owned business entities in the U.S. and worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to WIM.
Except as described in this Statement, WIM will not share the personal information you provide to WIM with non-WIM third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of WIM or its subsidiaries; or (v) protect the rights or personal safety of WIM employees and third parties on or using WIM property.
Circumstances may arise where, whether for strategic or other business reasons, WIM decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is WIM's practice to seek appropriate protection for information in these types of transactions.
5. Children's privacy
WIM does not knowingly collect information from children under the age of 13 and does not target its Web sites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.
6. Your choices and selecting your privacy preferences
WIM gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive WIM general communications. We give you a choice regarding delivery of WIM general communications by postal mail, email, telephone, and mobile device.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The communications that you receive from WIM will be provided in accordance with this statement. Some communications may utilize automatic data collection tools. To learn more, read How WIM uses automatic data collection tools.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
• Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email subscription communication.
• To unsubscribe from messages delivered to mobile devices, reply to the message with the words "STOP" or "END."
• Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many WIM subscriptions is available at the Subscriber's Choice Web page.
• Write to the WIM Privacy Office. Be sure to provide your name, relevant contact information, and specific relevant information about the WIM subscriptions that you no longer wish to receive.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from WIM where accepting the communications is a condition of receiving the services.
WIM general communications
WIM general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.
If you are unable to use WIM Portal, you may opt out of receiving these general communications by using one of the following methods:
• Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
• To unsubscribe from messages delivered to mobile devices, reply to the message with the words "STOP" or "END".
• Write to the WIM Privacy Office. Be sure to provide your name, relevant contact information, and specific relevant information about your privacy preferences.
7. Access to and accuracy of your information
WIM strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. WIM provides individuals with reasonable access to personal information that they provided to WIM and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to WIM you can return to the Web page where you originally submitted your data and follow the instructions on that Web page, use WIM Portal where enabled, or contact the WIM Privacy Office.
8. Keeping your personal information secure
WIM takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, WIM utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, WIM subscribes to a fraud management service. This service gives you and WIM an extra level of security to guard against credit card fraud and to protect your financial data.
9. Changes to this statement
If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page.
10. Contacting us
We value your opinions. If you have comments or questions about our privacy statement, please send them to the WIM Privacy Office or write to us.
Rev. January 2011